Purpose
Blueprint exists to accelerate the emergence of agentic, product-native commerce infrastructure. It is not a product pitch. It is a reference blueprint designed to:
- Establish a shared vocabulary for agentic commerce
- Provide concrete patterns for implementation and integration
- Surface the collaboration required across payments, logistics, and lifecycle services
- Support informed discussion among ecosystem leaders
Open by Design
Blueprint is intended to be shared. Pentatonic will build commercial capabilities aligned to this architecture, but the objective is broader: a coherent infrastructure layer that the ecosystem can align on and extend.
Audience
This document is written for executive-level and senior technical leaders shaping the next generation of commerce infrastructure. The register is intentionally direct: clear thesis, clear system boundaries, and clear implications.
Primary Readers
Retail & Brand Executives
CEOs, CDOs, and innovation leaders exploring agentic experiences and lifecycle monetisation.
Payments & Loyalty Leaders
Network, issuer, acquirer, and fintech leaders enabling policy-bound, machine-initiated transactions.
Technology Platform Owners
Cloud, AI, and commerce platform leaders building the next wave of infrastructure and developer surfaces.
Policy & Standards Bodies
Regulators and industry consortia shaping requirements for traceability, claims governance, and auditability.
Reading Modes
Blueprint supports multiple depths:
| Mode | Time | What You Get |
|---|---|---|
| Executive Scan | 10 mins | Overview + key headings + thesis |
| Strategic Read | 30 mins | Narrative sections, skim diagrams |
| Technical Deep-Dive | 60+ mins | Architecture, flows, and system interactions |
How to Use This
For Strategy Conversations
Use Blueprint as a structured way to align leadership teams, boards, and partners on the implications of agentic commerce.
Key questions:
- Where does our organisation sit in the ecosystem map?
- Which lifecycle and payment semantics matter most to our business model?
- What should we build, buy, or partner for — and what must be interoperable?
For Technical Planning
The architecture section is intended to support technical planning and proof-of-concepts:
- Assess readiness of existing systems for agent integration
- Identify gaps in identity, policy, observability, and settlement semantics
- Define partner contracts and integration boundaries
For Partnership Development
Blueprint highlights collaboration points across the ecosystem:
- Identify partners with complementary capabilities
- Frame co-development or standards discussions
- Align on shared investment areas (payments, reverse logistics, lifecycle services)
Working with Pentatonic
Pentatonic builds an AI-native operating layer for post-sale commerce and multi-commerce — repair, resale, refill, recycling, returns, and trade-in — integrated into the systems brands and retailers already run.
Blueprint extends that work into the broader infrastructure question: how agentic commerce executes safely across the full lifecycle of physical goods.
Engagement Options
Advisory
Executive and architecture guidance on positioning, sequencing, and ecosystem strategy.
Co-Development
Joint development of pilots, reference implementations, and partner patterns.
Integration
Integration with Pentatonic capabilities across lifecycle actions, routing, and orchestration.
Contact
Get in Touch
For Blueprint-related enquiries, contact our partnerships team.
Partnership Enquiries
[email protected]
Press & Media
[email protected]
General Information
[email protected]
Acknowledgements
Blueprint was developed by the Pentatonic team with input from advisors across retail, payments, logistics, and technology.
Continue the Conversation
If you want to validate a use case, contribute to the architecture, or explore collaboration, we’d like to talk.